Terms & Conditions

Willow Chiropractic

Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to the use of the willowlife.co.uk website and to appointments, payments and clinical services provided by any of the companies listed in these terms.

1. Who we are

Willow Chiropractic is the trading name used by a number of independent clinic companies. The clinic companies are:

  • Bedminster — THE SOUTH BRISTOL CHIROPRACTOR LIMITED — Company No. 16468375
  • Nailsea — THE NAILSEA CHIROPRACTOR LIMITED — Company No. 16470734
  • Yate — THE YATE CHIROPRACTOR LIMITED — Company No. 16469227
  • Filton — THE FILTON CHIROPRACTOR LIMITED — Company No. 16470247
  • Emersons Green — THE EMERSONS GREEN CHIROPRACTOR LIMITED — Company No. 16470440
  • Clevedon — THE CLEVEDON CHIROPRACTOR LIMITED — Company No. 16470496

THE BRISTOL CHIROPRACTOR LIMITED — Company No. 16514239 — provides management, website, technology and shared services across the above companies and other independent chiropractic clinics not associated with the Willow brand and may also employ clinicians providing care at other clinic locations.

WILLOW CHIROPRACTIC PARTNERSHIP LIMITED — Company No. 07993127 — is an associated consulting company.

All companies are registered in England and Wales.

Registered office: First Floor, Graham’s House, St Lukes Close, Emersons Green, Bristol BS16 7AL.

2. Website use

Information on this website is provided for general information and may be updated without notice. Website content is not a substitute for an individual clinical assessment or professional healthcare advice.

Content, branding, images and other materials on this website may not be copied or reproduced without permission unless otherwise permitted by law.

Links to third-party websites are provided for convenience and Willow Chiropractic is not responsible for their content.

Cookies

Our website uses cookies and similar technologies to operate the site, remember preferences, understand how the website is used and support marketing.

Some cookies are essential for the website to function and to book appointments. Where consent is required, optional cookies will only be used after you have agreed to them through our cookie controls.

You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.

3. Appointments and cancellations

If you cancel or reschedule an appointment with less than 24 hours’ notice, Willow Chiropractic reserves the right to charge the full value of the appointment.

Where you have account credit or a care plan, the appointment value may be deducted from your available credit.

Where an appointment has already been paid for, Willow Chiropractic reserves the right not to refund the appointment value.

4. Account credit

Any credit held on a patient account must be used within 12 months of the date it was applied to the account. Unused credit automatically expires after 12 months or within 6 months of the last appointment attended.

This includes credit from:

  • prepaid appointments;
  • care-plan payments; and
  • other payments or balances credited to your patient account.

Nothing in these Terms affects any statutory rights you may have under applicable consumer law.

5. Clinical care and consent

Chiropractic examination and care will only be provided with appropriate consent.

Before care begins, your chiropractor will discuss your assessment, proposed care, likely benefits, relevant risks and treatment options with you and give you the opportunity to ask questions.

Consent is an ongoing process and you may withdraw your consent at any time.

6. Payments, complaints and refund requests

If you wish to:

  • raise a complaint about your care or our service;
  • raise a query or complaint about a payment; or
  • request a refund of credit held on your account,

please contact:

Email: feedback@willowlife.co.uk
Telephone: 0800 511 8966

Refund requests will be considered individually in accordance with these Terms and applicable consumer law. 

7. Promotional offers

Individual promotional offers may have additional terms, eligibility requirements and expiry dates.

Where additional terms apply, these will be provided with the relevant offer.

8. Privacy

We process personal and health information in accordance with our Privacy Policy, available on our website.

9. Your statutory rights

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited.

10. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales. We may update these Terms from time to time. The latest version will always be available on our website.